Game Changing Conversations

by Shirley Han

Why You Should Attend This Course

This 1-day workshop aims to equip leaders with practical knowledge and skills to communicate effectively, with confidence and impact. 

Upon completion of this course, participant will be able to:

  • Effectively and openly communicate with all stakeholders
  • Demonstrate an increased range of emotional intelligence and effective communication skills
  • Identify specific behaviors that demonstrate each of the competencies in the workplace
  • Know how to be an active listener, self-empowered and assertive for optimizing effective win-win outcomes
  • Avoid generalizations, be specific, clear and fact based in the communication
  • Apply the communication model to build skills for a game changing conversation
  • Walk away with a strategy and action plan for practise and self-development

Module One : Workshop Focus

  • Course Content and Learning Needs
  • Leadership is exhibited through conversations
  • 3 Hindrances to change and growth

Module Two : Know Yourself

  • Identify conversations “I need to have’
  • What’s stopping you from getting into these conversations?
  • Critical points to consider in the conversation
  • Emotional Intelligence – be aware and in control before the conversation
  • Visualize the outcome – begin with the end in mind

Module Three : Managing Emotions Before Engaging in Game Changing Conversations

Through a case study and discussion participants will discover the following:

  • What is emotional Intelligence
  • The 5 Competencies according to Daniel Goleman
  • Personal vs. Social Competence
  • The reasons we get triggered
  • Our wiring and the Amygdala hijack
  • Develop Sensory Acuity and Calibration
  • A Personal case study with the emotional intelligence worksheet
  • Debrief – Reflection and notes to learning journal

Module Four: Harrison Assessment – The Paradox

Paradox technology focuses on 12 paradoxes that relate to the workplace. It provides a practical and graphical view of behavioral tendencies in the workplace.

  • Philosophical Background of Harrison
  • Your Paradox Graph of strengths and blind spots
  • Flips and shadows during moments of stress
  • Strengthening the traits for a balanced paradox
  • Paradox Action Plan
  • Debrief – Reflection and notes to learning journal


Module Five : Skillful Communication

  • Mastering the Art of Dialogue
  • Four Essential Communication Skills
  • Persuasive Communication Model
  • Game Changing Conversation Practise

Module Six : Conclusion

Participants will complete the following at the end of the workshop:

  • Personal takeaways
  • Action plan
  • Course Evaluation

Shirley Han is a Senior Consultant in Personal Empowerment courses. These include courses in Presentation Skills, Professional/Corporate Image, Grooming and Deportment, Interpersonal Communication, Conflict Management, Time Management, Customer Service and Telephone Etiquette. She is also a trainer in Singapore Airlines for their Cabin Crew and Ground Personnel in Etiquette & Deportment, Effective Communication and Professional Imaging.

Besides being a trainer, Shirley’s overall experience covers other areas of marketing and communication. This includes Business Development, Advertising & Public Relations, Marketing & Communications, Client Management, and Event Management. Specialising in the lifestyle and service industry, she works in the capacity of a Creative Director, Copywriter and Art Director. This includes press liaison, scriptwriting for television commercials, corporate videos, and CDRoms.

Shirley has a Bachelor of Arts Degree in Economics, Sociology and Philosophy from the National University of Singapore. She studied Neuro-Linguistic Programming with the Master Trainer Institute of New York. Serving multinationals and statutory boards on both local and regional levels, her client list cover various industries, including:

  • Banking and Finance – AIA, Citibank, Credit Swiss First Boston, MAS, KPMG, UOB, UBS

  • Education – NUS, Nanyang Business School, Jurong Institute, MIS, Ong Teng Cheong Institute of Labour Studies, Nanyang Girls’ Secondary School

  • Government Institutions – NorthEast & SouthEast Community Development Councils, HDB, Ministry of Environment, LTA, SMRT

  • Lifestyle – Cartier International, Lancome Cosmetics, Readers’ Digest, Glamour Shots

  • Manufacturing/Logistics – TIMKEN, SANDEN, Singapore Technology Logistics

  • Medical – Baxter Healthcare, Pfizer, SGH

  • Trade/Property – Temasek Holdings, Sumitomo Trading Corporation, Diethelm, Unilever

  • Travel – Singapore Airlines, Singapore Changi Airport Services Enterprise, Aerospace Training Center, United Airlines

  • Technology – National Computer Services, Singapore Technology College, Defense Science Organization, Hewlett Packard


07 Oct 2021

Course Fee


The class offers in-class or virtual learning
  • Time: 9am – 5pm
  • MIS Member enjoy 10% Discount
  • Register for 5 or more participants to enjoy 10% Group Discount