Influencing Without Authority

by Shirley Han / Parul Sandhu Chopra

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Increase self-awareness, to optimize relationships and maximize productivity.

Why You Should Attend This Course

The workshop aims to equip the participants with knowledge and skills to become aware and competent in influencing at the workplace. The learning outcomes are as follows:

To explain the importance of influencing skills to attain business objectives in a dynamic orgnisational environment.

  • Assess Influencing factors from all parties involved
  • Demonstrate an increased range of Effective influencing skills to increase cooperation
  • Align personal roles with the interest of stakeholders
  • Balance between task and relationship needs of team
  • Enlist in strategic thinking as well as empathy
  • Communicate skills of transparency, deep listening, questioning and reflection

We use whole brain learning concepts and a multi sensory, active facilitation style to stimulate thinking and build skills and knowledge in the participants. The methodologies include:

  • Case Studies
  • Action-learning activities
  • Simulations
  • Discussions
  • Checklists
  • Detailed course notes and reference materials

Our process of facilitation to transfer learning is to:

  • Communicate the concept and best practices
  • An activity to practise the concept, build skills and change behaviour
  • Debrief of the learning
  • Notes to journal

Module One: Workshop Introduction and Focus

  • Course Overview
  • Learning Outcomes
  • 5 Must Have Communication Skills

Module Two: Basics of Influencing techniques

  • Definition of Influencing
  • Model for Influencing
  • Types of Power – Positional vs Personal
  • Robert Cialdini – Factors that Influence
  • Customized Influence Planner Activity

Module Three: Know Yourself

  • Self Analysis of Influencing Style
  • The Circle of Influence
  • Preparing Yourself

Module Four: Know the Other Person

  • Understand other people’s Realities and Communication style preference
  • WIIFM’s of Influence  
    • Case studies

Module Five: Conflict Management – Theory and Practice

  • Identifying the different types of conflicting situations
  • Your colleagues / customer is about to blow-up: What are the Cardinal Rules?
  • Understanding how to select conflict management methods –
  • Compromise
  • Collaboration
  • Accommodation
  • Dominance
  • Avoidance
  • Escalation
  • Communicating in a service-oriented process :

–       Showing empathy
–       Giving reassurance
–       Understanding the cause
–       Positioning the response
–       Checking for agreement
–       Bouncing Back – Service Recovery methods
–       Anticipating challenges and be ready for Prevention
–       Group discussion and practice

Module Six: The Art of Bridging in Skillful Communication

Acquire a technique to skillfully move from disagreement to agreement:

  • Why bridge?
  • Never ever do what?
  • The 3A’s of Bridging
  • Putting everything together – role play and debrief

Module Seven: Conclusion and Action Plan

  • Summaries
  • Personal takeaways
  • Action plan

Managers, Supervisors & Executives

(Course will be conducted by one of the following trainers)

Shirley Han is a Senior Consultant in Personal Empowerment courses. These include courses in Presentation Skills, Professional/Corporate Image, Grooming and Deportment, Interpersonal Communication, Conflict Management, Time Management, Customer Service and Telephone Etiquette. She is also a trainer in Singapore Airlines for their Cabin Crew and Ground Personnel in Etiquette & Deportment, Effective Communication and Professional Imaging.

Besides being a trainer, Shirley’s overall experience covers other areas of marketing and communication. This includes Business Development, Advertising & Public Relations, Marketing & Communications, Client Management, and Event Management. Specialising in the lifestyle and service industry, she works in the capacity of a Creative Director, Copywriter and Art Director. This includes press liaison, scriptwriting for television commercials, corporate videos, and CDRoms.

Shirley has a Bachelor of Arts Degree in Economics, Sociology and Philosophy from the National University of Singapore. She studied Neuro-Linguistic Programming with the Master Trainer Institute of New York. Serving multinationals and statutory boards on both local and regional levels, her client list cover various industries, including:

  • Banking and Finance – AIA, Citibank, Credit Swiss First Boston, MAS, KPMG, UOB, UBS
  • Education – NUS, Nanyang Business School, Jurong Institute, MIS, Ong Teng Cheong Institute of Labour Studies, Nanyang Girls’ Secondary School
  • Government Institutions – NorthEast & SouthEast Community Development Councils, HDB, Ministry of Environment, LTA, SMRT
  • Lifestyle – Cartier International, Lancome Cosmetics, Readers’ Digest, Glamour Shots
  • Manufacturing/Logistics – TIMKEN, SANDEN, Singapore Technology Logistics
  • Medical – Baxter Healthcare, Pfizer, SGH
  • Trade/Property – Temasek Holdings, Sumitomo Trading Corporation, Diethelm, Unilever
  • Travel – Singapore Airlines, Singapore Changi Airport Services Enterprise, Aerospace Training Center, United Airlines
  • Technology – National Computer Services, Singapore Technology College, Defense Science Organization, Hewlett Packard

Parul Sandhu Choprais an enthusiastic, engaging and articulate Corporate Trainer, Coach and Consultant with over 10 years of experience within the Marine, Education and Corporate sectors. Working with companies such as Singapore Airlines, Aon and Pfizer, she uses her knowledge of Strengths Theory, Emotional Intelligence and Positive Psychology to engage and empower her participants to excel in their roles. 

Having grown up in India, Hong-Kong and Singapore, Parul is a very ‘culturally-competent’ Trainer. She has incorporated a unique style of delivery, leveraging on her diverse multicultural exposure, to effectively deliver workshops such as:

‘Effective Presentation Skills’, ‘Professional Branding & Grooming’, ‘Etiquette & Deportment’, ‘Emotional Intelligence’, ‘Business Networking’, ‘Personal Assertiveness’ as well as ‘Effective Communication Skills’. 

Academically, Parul studied at Canadian International School (Singapore) before pursuing an Honors degree in Psychology from the University of Toronto (Canada) in 2005. She later went on to attain a Post-Graduate Diploma in Human Resources and Talent Management from Singapore Human Resource Institute in 2011. Educated in Human Psychology studies, Parul better understands that the emotional fabric in Human Resources is what forms the base for all relationships, behavior and change, in the workplace. A happy and safe work environment is the key to increasing productivity, service quality and retention which ultimately leads to more productive and engaged workforce.

Parul’s Experience:

  • Aon Service Corporation A.T.Kearney
Bohler Pacific Pte Ltd Fuji Oil
  • Jebsen & Jessen (SEA)
  • Ministry of Education- Schools
  • Nanyang Technological University (NTU)
  • Singapore Airlines (SIA)
  • Singapore University of Technology and Design (SUTD)
  • SP Jain School of Global Management
  • Surbana Jurong
Pfizer Asia Manufacturing PL
Dates

06 Oct 2021
03 Dec 2021

Course Fee

S$565.00

The class offers in-class or virtual learning
  • Time: 9am – 5pm
  • MIS Member enjoy 10% Discount
  • Register for 8 or more participants to enjoy 10% Group Discount
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