Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA) Incorporating Performance Appraisal System

by Andrew Cheah

Why You Should Attend This Course

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good. This session aims to gel the understanding of KPI and incorporate into the performance appraisal system, making the latter fair, objective, and transparent.

The participants will be able to: – Define KPI and its relevance to the participants’ areas of responsibility

  • Set expectations and work together to improve performance – Assess and review performance strengths and weaknesses
  • Enhance awareness of obstacles to success and take actions to overcome them – Contribute to organizational objectives
  • Conduct appraisal fairly, objectively, transparently and without favoritism

Duration: 2 days, 9am to 5pm

Day 1

1. Introduction to Performance Measurement and KPI

– What is KPI?

2. How are KPI, behaviors and incentives linked together with the Job Description?

3. The reasons for setting KPI

4. Right & wrong types of KPI

      – How to set the correct KPI incorporating industry and departmental perpectives?

5. Parkinson Principle and Goal or Target Setting

Day 2

6. System concept & Review system

– What is a management system?

– Why should there be a review for performance?

7. Understanding Performance Appraisal (PA) System, with JD perspectives

– Common problems with PA system: case study

– How to fix these?

8. How to systemize the PA properly

      – Objectivity

      – Fairness

      – Transparency and Favoritism

      – case for your organization, including promotion guideline

      9. Summary and Workshop: 1) Set KPI for respective areas or departments, 2) Help to explain to subordinates how KPI is applied to performance appraisal system

Executives, managers, senior management and anyone who has staff reporting to him/her

Andrew Cheah has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of which winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc. Andrew has an MBA degree qualification with the University of Portsmouth, UK. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York), in addition to being a qualified ISO 9000 assessor.


25 – 26 Oct 2021

Course Fee


The class offers in-class or virtual learning
  • Time: 9am – 5pm
  • MIS Member enjoy 10% Discount
  • Register for 8 or more participants to enjoy 10% Group Discount