Service Excellence Courses
Workplace Safety Health & Work Injury Compensation laws including related criminal & civil liabilities
Workplace Safety Health & Work Injury Compensation laws including related criminal & civil liabilities by Lee Kwok WengWhy You Should Attend This Course Workplace Safety and Health (WSH) is and should remain to be of paramount importance to any businesses owners,...
Service Recovery Strategies
Service Recovery Strategies by Samantha SimWhy You Should Attend This Course Many organisations have customer satisfaction as a key performance target. It is practically impossible to achieve the “zero-defects” all the time. Things do go wrong at times. Some service...
Managing Difficult Customers
Managing Difficult Customers by Samantha SimWhy You Should Attend This Course As service providers, we sometime find ourselves facing or handling "difficult customers". When we have to deliver "bad news", say "no" to customers or to people in power, we're often...
Managing Customer Expectations for Frontline Professionals
Managing Customer Expectations for Frontline Professionals by Ng Ping Ping / Yvonne WuWhy You Should Attend This Course For any business to thrive in a competitive and changing environment, it must keep pace with customers changing needs, wants and expectations. We...
Managing Customer Complaints & Feedback – Writing with Empathy & Tact
Managing Customer Complaints & Feedback – Writing with Empathy & Tact by Samantha Sim *SDF-ApprovedWhy You Should Attend This Course Behind every customer’s feedback is a human being. When a customer writes to us, there is emotion attached to his message. ...
Effective Telephone Techniques to Engage & Influence Customers
Effective Telephone Techniques to Engage & Influence Customers by Ng Ping Ping / Yvonne Wu *SDF-ApprovedWhy You Should Attend This Course The telephone is the key mode of communication with customers in most organisations today. The telephone is often your...