Managing Customer Expectations for Frontline Professionals

All Courses, Service Excellence, Virtual Learning

Managing Customer Expectations for Frontline Professionals by Ng Ping Ping / Yvonne Wu Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should Attend This Course For any business to thrive in a competitive and...

Managing Customer Complaints & Feedback – Writing with Empathy & Tact

All Courses, Service Excellence, Virtual Learning

Managing Customer Complaints & Feedback – Writing with Empathy & Tact by Samantha Sim *SDF-Approved Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should Attend This Course Behind every customer’s...

Effective Telephone Techniques to Engage & Influence Customers

All Courses, Service Excellence, Virtual Learning

Effective Telephone Techniques to Engage & Influence Customers by Ng Ping Ping / Yvonne Wu *SDF-Approved Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should Attend This Course The telephone is the key mode...

Managing Difficult Colleagues & Situations at Work

All Courses, Human Capital Management, Virtual Learning

Managing Difficult Colleagues & Situations at Work by James Suresh Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should Attend This Course Just because someone isn’t walking the same path as you,...

Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA) Incorporating Performance Appraisal System

All Courses, Human Capital Management, New, Virtual Learning

Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA) Incorporating Performance Appraisal System by Andrew Cheah Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should...