All Courses, Service Excellence, Virtual Learning
Managing Customer Expectations for Frontline Professionals by Ng Ping Ping / Yvonne Wu Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should Attend This Course For any business to thrive in a competitive and...
All Courses, Service Excellence, Virtual Learning
Managing Customer Complaints & Feedback – Writing with Empathy & Tact by Samantha Sim *SDF-Approved Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should Attend This Course Behind every customer’s...
All Courses, Service Excellence, Virtual Learning
Effective Telephone Techniques to Engage & Influence Customers by Ng Ping Ping / Yvonne Wu *SDF-Approved Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should Attend This Course The telephone is the key mode...
All Courses, Human Capital Management, Virtual Learning
Managing Difficult Colleagues & Situations at Work by James Suresh Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should Attend This Course Just because someone isn’t walking the same path as you,...
All Courses, Human Capital Management, New, Virtual Learning
Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA) Incorporating Performance Appraisal System by Andrew Cheah Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Why You Should...
All Courses, Event Management, Virtual Learning
Planning & Managing Events by James Suresh Register Now Enquire IntroductionLearning OutcomesCourse OutlineTarget AudienceTrainer Profile Planning Great Events and Achieving Flawless Execution This course is designed to help participants understand and apply the...
